Privacy Policy
A concise privacy notice for enquiries made through the EWO website.
Updated: 6 October 2026
Who This Notice Covers
This Privacy Policy explains how EWO Consulting Sdn Bhd handles information submitted through ewoconsulting.com and information generated when visitors use the website. It is intended as a practical website privacy notice and may be updated as our services or technology change.
Information You Provide
When you contact EWO, we may receive your name, company or business name, email address, telephone or WhatsApp number, preferred contact method, service interest, and information you choose to include in your enquiry. Please do not submit passwords, payment-card details or other unnecessary highly sensitive information through the public enquiry form.
Website and Technical Information
Our hosting and security providers may process technical information needed to deliver and protect the website, such as IP address, request information, device or browser information and security logs. This information is used for website delivery, security, troubleshooting and abuse prevention.
Enquiry Processing
The website enquiry form is processed through Cloudflare infrastructure and uses Resend to deliver the enquiry to EWO's business email. We use enquiry information to respond to you, understand your requirements, assess whether our services may be suitable, manage follow-up and, where applicable, support client onboarding and compliance processes.
Analytics, Advertising, Google Analytics and Meta Pixel
With your consent, this website may load Google Analytics 4 (GA4) and the Meta Pixel. GA4 helps us understand website traffic, referral sources, page use and selected interactions. Meta Pixel helps us measure visits and selected interactions, understand advertising performance and create remarketing audiences. Events may include page views, successful enquiry submissions and clicks on WhatsApp, telephone or email links. We do not intentionally send passwords, payment-card details or enquiry-message content to Google Analytics or Meta.
Non-essential Google Analytics and Meta tracking are not loaded unless you choose Accept in the cookie notice. If you reject non-essential tracking, the core website and enquiry form remain available.
Cookies and Your Preference
Your tracking preference is stored in your browser so the site can remember whether you accepted or rejected non-essential tracking. You can reopen the choice using the Cookie settings control in the site footer. Clearing browser storage may cause the consent notice to appear again.
Third-Party Services
We may use service providers for website hosting and security, email delivery, communications and advertising measurement. These currently include Cloudflare, Resend, Google Analytics and, when you consent to advertising measurement, Meta. If you choose to communicate through WhatsApp or another external provider, that provider's own privacy terms also apply.
International Processing
Some technology and communications providers may process information in countries outside Malaysia. Their handling of information is governed by their service terms, privacy commitments and applicable law. We aim to share only information reasonably necessary for the relevant service.
Retention
We retain enquiry and business records only for as long as reasonably needed for communication, legitimate business administration, legal or regulatory obligations, dispute handling and recordkeeping. Retention periods can vary according to the nature of the enquiry and whether a client relationship develops.
Your Requests
You may contact EWO to ask about personal information you have provided, request correction, or request deletion where applicable. Some information may need to be retained for legal, compliance, security or legitimate recordkeeping purposes.
Contact
EWO Consulting Sdn Bhd
28-6-1, Diamond Square, Jalan Semarak Api 3, 53000 Kuala Lumpur, Malaysia
consult@ewoconsulting.com
This notice is general information about EWO's website practices and is not legal advice.